Ember Support

How can we help you ignite your experience?

Frequently Asked Questions

How do I unlock new episodes?

You can unlock new episodes using Ember Coins, which can be purchased in the app's Wallet section or earned through daily rewards.

Why isn't my video loading?

Please check your internet connection. If the issue persists, try restarting the app or clearing your cache in the settings menu.

Can I watch offline?

Currently, an active internet connection is required to stream our micro dramas. Offline viewing is planned for a future update!

How do I manage my subscription or coin purchases?

All purchases are handled directly through your Apple App Store or Google Play account. You can manage your payment methods and subscriptions in your device settings.

Contact Our Support Team

support@emberdrama.com